ECOMMERCE RETURN POLICY
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit or an exchange.
RETURNS
All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags, labels and receipt of purchase.
RETURN PROCESS
To return an item, please email customer service at info@micaffe.co.za to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase/and the return form provided/and other, and mail your return the following address:
Micaffè
Attn: Returns
[RMA #]
Shop 5, The Barracks, 50 Bree Street
Cape Town, South Africa, 8001
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 10 work days to process returns from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned [or exchanged]:
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Micaffè 087 470 0670
Please Note
- A 10 % restocking fee will be charged for all returns in excess of R 500
- Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
customer service phone number
info@micaffe.co.za